Role play

Role-playing is a training technique in which a trainee assumes a role (a character showing some characteristics of a real person, e.g. a nervous customer or unreliable employee) of a person who has to perform a specific task. Putting oneself in the role and entering into an interaction with others (playing scenes) allows to better understand the circumstances of a given situation (e.g. motivation for specific behaviors), to consolidate proper behavior against such event (e.g. techniques for calming down a nervous customer) and how to improve skills through repetition.

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