Kirkpatrick Level 4

Kirkpatrick‘s Model is a four-level mechanism to measure the effectiveness of the training process. Level 4 of the model (called the business outcomes measurement) measures the impact of the training on selected parameters related to business management (e.g. the number of complaints, income, percentage of customers leaving, etc.). The measurement is performed by comparing business parameters prior to the training to about 6 months after completion of the development process.

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